Membership
Joining, changing tiers, paused payments, cooling-off, cancellations.
Home / Contact
Curious about membership, the Collecting Project, or partnering on the forum? Send a message and a member of the community will get back to you.
We're a community-run organisation — replies within 2 working days for general enquiries and 5 working days for complaints (we'll acknowledge sooner).
Routing your message to the right team gets you a faster, more useful reply.
Joining, changing tiers, paused payments, cooling-off, cancellations.
Sponsorship, Investor membership, the Collecting Project, quarterly reports.
Formal complaints under our published complaints procedure.
Subject access requests, data corrections, deletion, GDPR queries.
Peer cooperatives, NGOs, universities, councils, research collaborations.
Interviews, statements, image use, embargoed releases.
Alternative formats, BSL, easy-read, anything that helps you take part.
Community Hub open hours for members, plus monthly open-door for visitors.
If a member or resident is at risk, call our duty line — outside hours, call 999.
Both put you at the heart of building fairer, healthier housing — locally and around the world.